Terms and Conditions of Use

When placing an order with wemakebeds.co.uk you agree to be bound by the terms and conditions set out below. These terms and conditions are relevant to all products and services provided by wemakebeds.co.uk via telesales or our website.These terms and conditions do not affect your statutory rights as a customer

1. General
1.1 Each order placed will be contractually binding once your confirmation of order has been received. It is the discretion of the company to accept or decline any order.
1.2 When corresponding with us in any form please quote your order confirmation number (this is the delivery surname name and post code)
1.3 Wemakebeds.co.uk has the right to amend and change the terms and conditions at any point of time. These can be related to but not limited to payment methods, legal changes, delivery, system capabilities and all other subjects.
1.4 All items are provided with a 1 year manufacturers warranty (in relation to article 8)
1.5 Many items come flat packed and need to be assembled. They are designed so they can be assembled by the reasonable individual. We highly advise not to make arrangements with any tradesmen hired to assemble the furniture until you have checked the new goods have arrived ensuring all parts have been delivered and nothing is damaged.
Assembly service can be booked in certain area for £40 pound assembly charges for storage bed
£30 pound assembly without storage bed(normal beds)
1.6 Its critical any existing furniture is also not disposed off or disassembled until the new goods have been delivered as wemakebeds.co.uk will not be liable for any failed deliveries out of its control (in relation to article 6).
1.7 All memory foam mattresses come vacuum packed and rolled

2. Cancellation
2.1 If you would like to cancel your order or amend the order please contact wemakebeds.co.uk at least 24 hours prior delivery of the item
2.2 Please allow up to 5-10 Working days for the funds to show in your account from the point of cancelation assuming goods have not been dispatched.
2.3 If your order is already dispatched with one of our couriers and you want to cancel the delivery you will be charged for the delivery expenses starting from £29.00 in order to redeliver the goods. This includes rejecting delivery at the door unless agreed prior otherwise.
If you spending less then £220 on website we will charge £29 for delivery
If you spend more then £220 on website then its free delivery

3. Returns and Exchanges
Return/refund not accepted
3.1 We will fix the problem if its damaged  replacement will be sent   *strictly non refundable*
3.2 Defective or incorrect  item – if the item is defective or incorrect we will need to verify this, please understand that liability is on you to provide clear images before arranging a return or exchange. You will be required to provide images. We will exchange it
3.3 Incorrect and defective items will be replaced for you as long as sufficient evidence has been provided. But can’t be refunded
3.3.1 If the item has been damaged by yourselves or from incorrect use of the item, this will breach your warranty and we shall not replace the item

4. Collections
4.1 Only collection we do is the collection of replacement items  if its damaged or incorrect

5. Description and Specification of Items
5.1 All images, drawings/illustrations, sizes and descriptions advertised on our website or on the product packaging are created to assist you with approximate idea of the items we provide on our website
5.1.1 All our goods and services descriptions are updated regularly and we provide the most suitable descriptions in relation to the item
5.1.2 All the goods are manufactured according to industry standard. This includes mattresses following all the UK fire resistant guidelines and policies
5.2 All items will be provided with the specification as detailed in the description.
5.2.1 wemakebeds.co.uk will make all efforts to match colours and stitching to all the finishes on the item, however in some instances colours and stitching may vary
5.2.2 Depending on the climate conditions colours may change
5.2.3 In relation to 5.2.1 mattresses body may vary, however mattress specifications remain equivalent to the descriptions.
5.2.4 All Divan beds come with a plain headboard as illustrated on Image 2 or 3 and not the one in the title image unless specified otherwise.
5.3 All images that are on the website are digitally created and therefore depending on the medium you are viewing them on and the settings, images may present themselves slightly different
5.4 In very rare cases wemakebeds.co.uk will provide items that have minor description and specification differences, however will be similar to the item you ordered. This will only occur if your item is not available for dispatch for any unplanned, unforeseen circumstances.

6. Delivery
6.1 We use a local courier for delivery service to deliver most of our items.
We will confirm the delivery date few few before contact us on 07446003872 with your order number and postcode
6.2 Some of our items are made to order and come directly from us therefore take 3- 10 working days to be delivered. In very rare cases allow 12 working days
We will contact you to arrange a delivery on most occasions, however it is at their discretion
Rarely they will select a delivery date that is suitable for the courier and shall notify you when it is reasonable for them to deliver.
Wemakebeds.co.uk shall make all efforts to deliver the order within the time frame that has been requested or confirmed. Moreover we only provide estimates and not guarantees. However for reasons out of our control deliveries may get canceled or may not be delivered and we shall rearrange for you

To prevent fraudulent transactions, if you would like to change the delivery address you will have to provide proof of ID that you are registered at the billing address. A utility bill, driving license or passport copy would suffice for us to change the address
It is at wemakebeds.co.uk discretion to change the address and we have the right to decline to change the address
Once the item is dispatched or routed the address cannot be changed and if you would like to change the address it may incur a charge for redelivery
We offer a FREE delivery service to Mainland UK
If you spend more then£220
Less then £220 you will be charged £29 for delivery
All your items when being delivered to you will be fully insured by us
If you miss a delivery of an order that has been confirmed, you may incur a charge for a redelivery
If for any reason the courier service does not deliver your item, we will not be liable for any time taken off work or other costs occurred as a result.
If van broken down etc
6.8 Deliveries through the festive periods and national holidays may incur a additional charge

If there is any restrictions to access the delivery address, it is your duty to notify us and provide the necessary information
It is your duty to make sure that the delivery to your address is obstruction free
When placing an order with us we do not accept any responsibility to any damage to your property during delivery or negligence caused by the couriers.
We will not be liable for any repairs or costs in relation to all subject matters linked to
We do not offer any service to dispose of old beds or mattresses as well as removing packaging
Wemakebeds.co.uk will share your delivery details and contact information with its couriers. Our couriers will use your contact information to update you on delivery day and a day before delivery

7. The Order
7.1 Once the goods are delivered they will be your responsibility
7.3 Occasionally when vacuum packed and rolled memory mattresses arrive they naturally give off a chemical smell as they are manufactured using polyurethane and other chemicals. These are organic compounds and you will need to let it air for at least two days in rare cases allow up to 7 days.

8. One Year Manufactures Warranty
8.1 With all our products you have also secured a FREE one years manufactures warranty. The warranty starts from the date you sign for the delivery of goods. However some exclusions do apply
8.2.1 – We will also not be responsible for damage from failure to follow assembly instructions and repairs/alterations you have carried out in your personal capacity
8.2.2 – Carrying out your own repairs or attempts to reconstruct any parts.
8.2.3 – Damages through misuse, negligence or third party
8.2.4 – Inability to provide sufficient proof or evidence of the extent of the damage.
8.2.5 – Items assembled on a hard floor.
8.3 The product is covered by the warranty solely for manufacturing defects. The warranty does not state the item can be returned within the one year for a full refund. wemakebeds.co.uk will ONLY replace the parts or product in question. No alternative or different product will be offered. It is to our discretion if we choose to send out parts or replace the full product. We will take care in making our professional and accurate judgement when auditing your concerns

9. Force Majeure and Limitation of Liability
9.1 wemakebeds.co.uk is excluded from all liability related to any failure to perform, or delay in performance of, any obligations under a contract that is caused by events out of our control
9.2 The total liability whether negligence or any other losses would be limited to the value f the order
9.2.1 This includes but not limited to profit loss, consequential damages, expenses, lost income, third party claims etc

10.1 Data Protection and GDPR
We comply with all the statutory requirements of Data Protection Act 1998 as well General Data Protection Regulation and all your personal information is confidential and secure. Your information will never be shared or sold to any third
Any questions? Call us on 07446003872
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11. All prices are included taxes


Address: Unit 1 Raymond Street BD5 8DT

Phone: 07446003872